Frequently Asked Questions

Everything you need to know about your gear and your order.

How long does shipping take for my fitness gear?

Standard delivery typically takes 3-5 business days. We also offer express next-day delivery options if you need your equipment or apparel urgently for your next training session.

What is your return policy for running shoes?

We offer a 30-day return policy for all footwear. Shoes must be in their original packaging and in unworn, 'as new' condition to qualify for a full refund or exchange.

Are the products on Start Fitness authentic?

Yes, we are authorized retailers for all brands we carry, including Adidas, Nike, ASICS, and more. All products are 100% genuine and sourced directly from the manufacturers.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your package's journey to your doorstep.

Do you offer international shipping?

Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary by location and will be calculated at the checkout stage.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Klarna for flexible financing options.